Is Direct Claim Solution Right For Me?
Versatile But Focused
Versatile But Focused
DCS is multi-dimensional. It is designed for use by professionals in any industry. It contains advanced features for claims adjusting as well as loss run analysis. If you need a system that can dissect a 60-page environmental liability lawsuit with excess insurance coverage issues and then run a report of closed employment liability claims involving “failure to accommodate under ADA”, DCS is right for you. DCS handles volume, variety and complexity. The system will service a self-insured trucking company with 100 claims per year or it will service a self-insured manufacturer facing its first class action product liability lawsuit in its 40 year history. And, if those claims belong to subsidiaries with a common parent company, the system needs no additional developer configuration to group them in a single, parent-level report with a business segment breakout.
“Direct Claim Solution is all you need. It’s like having a mall inside an airport…with a supermarket in the middle.” – Municipal Risk Manager
How is the Direct Claim Solution Different?
Most systems are a disjointed collection of data fields. Those systems store data in a layout that fails to communicate importance or relevance. Like an electronic notebook, information is presented in the order in which it was received. Adjuster energy is heavily invested in data input. DCS puts focus and organization on the things that matter. Time is not wasted aimlessly logging notes and creating follow-up directives. Instead, the user is learning and experiencing the claim in a memorable way because information is entered and assembled at the same time. By using the Claim Summary, claims data is logically combined in a format suitable for analysis and presentation. The summary then becomes a dynamic document ready for review and enhancements in real-time. When its time for a settlement conference or mediation, there’s no need to find a 2-hour uninterrupted block to read claim notes because you already know the claim. Finally, because DCS was not derived from a carrier system, it handles business risks not typically addressed in policy-oriented insurance software.
What are the Major Advantages for the Risk Manager, Attorney or Claims Professional?
The key advantages are greater analytical accuracy, faster cycle time, and better control over service providers. When claims are properly analyzed, handling costs decline rapidly. Many participants in the claim process have little incentive to quickly resolve a claim. Waiting for outsiders to expedite settlement is costly. The court systems are not designed to quickly identify and resolve legal disputes. The Direct Claim Solution puts the Self-Insured organization in the driver’s seat. It does so by presenting claim information in a meaningful and organized format as the claim is being investigated. That format extracts key aspects and factors involved in valuing and negotiating a claim before the bloodletting of litigation gains momentum. For managers who need to identify trends, tendencies, cycle times, averages, and assess adjuster and vendor performance, the report query screen is your most trusted source. Say goodbye to researching the “V-Lookup” function in Excel. The data you need is included in your results. We have all but eliminated the need to add new report columns. Need to know which law firm performs best on Commercial Auto Liability defense cases in Kentucky? Run a multi-state closed litigation report and sort by “Low to High Attorney spend”. Compare that metric with the “Low to High Settlement Amount” on the same report. You may find a Southern Ohio law firm that covers Northern Kentucky has the best settlement results and the lowest average spend. All of the intelligence is in your data, you just need a system to unlock it.
Our Third Party Administrator Handles Our Property and Casualty Claims. Can We License It For Use By Our TPA?
Many companies hire third parties to handle claims within the Self-Insured Retention. Hiring an outside TPA is one way to outsource claims handling. But, the TPA’s current claim system may not provide the information necessary for proper oversight and decision making on liability claims. DCS can be licensed by your TPA if you want to obtain the benefits of the system’s reporting features and functions without assuming primary claim handling responsibility. It may also be licensed to your individual staff members that want to greatly enhance the quality and speed of their work. If you are a TPA or Commercial Defense Law Firm with Self-Insured Clients, consider an organizational license to better serve your clients. Or, authorize your claims professionals to use DCS to unleash their potential.
Our Company Has Unique Needs. Can the Direct Claim Solution Be Customized?
Yes. The system was designed to be highly flexible in many aspects. The system can easily be modified and enhanced for customization according to specific needs. DCS is versatile as to industries and business segments such as Manufacturing, Public Entity, Services, Healthcare, Hospitality, Transportation, Gaming and Retail. If necessary, the system has ample “white space” for new screens to accommodate any unique business needs or exposure lines.