Each organization uses its preferred reference material to distribute knowledge. DCS designers provide a “helpful links” screen to direct important websites and reference material to users.

Recognizing that the internet is filled with summaries of law and analysis, DCS connects users to frequently published and updated expert material including multi-state legal summaries. These links cover topics such as Governmental Liability, Product Liability, Subrogation and Negligence schemes.

Preferred resources are made available by the DCS claim administrator who controls which references users should consult. Internet links are easy to place in DCS with instructions on how to make best use of these links. This feature enforces consistency in claims handling because all analysts will be directed to the same source when researching an issue.

Avoid this scenario – “Here’s you claim system. To Add a Claim, click this button. Good luck handling your claims.”

DCS is made by claims professionals who want to give you every edge possible. So, we build substantive claims training into DCS. We show you how to extract important pieces of a lawsuit to prepare a claim for proper legal analysis. We demonstrate the benefits of a proper workflow sequence. We show you how to prepare thoughtful and well-organized summaries based on investigative findings and legal research.

The most feature-packed system can fail to bring value if users are not shown how to optimize its use. One of the secrets to perfecting your claims handling is the level of focus and attention a claim gets in the first 48 hours. Take the time upon claim setup and put your claim on the path to resolution from Day 1. Organize information as you collect it. This will prevent the dreaded untangling process needed to resolve claims that were put on auto-pilot.

Now sure about how to use certain tools? Our help screens and User Guide each offer explanations in a concise format. We know the problems of today’s claims analysts. We have seen the effects of heavy, process-laden requirements as a substitute for well-trained adjusters with good judgment.

A slow-moving claims department starts to look like a law firm. As cycle times increase, more matters wind up in endless litigation. DCS provides training with the software system to maximize its value to the organization.