To build long-term relationships with organizations that need customized claims handling software.
Mission, Vision & Values
Our industry professionals are committed to serving claims, risk management and insurance professionals because they have been there.
Our Culture
We focus on lasting client relationships.- We do that by understanding your people and processes.
- We look for ways to do more by putting ourselves in your shoes.
Our Commitment
- Company history of growth under one ownership and management team.
- Consider how clients interact with customers and service providers and build a shareable platform.
- We stay involved with regular discussions about system and process enhancements.
Our Mission
Our Vision
Direct Claim Solution is a product shaped by broad and deep experience. The goal was to design the most advanced claims management system for determining coverage, liability and damages.
The designers envisioned a fast, versatile and complete system that would be a favorite of actual claim professionals. In practice, users need three levels of system proficiency: (1) Data capture for collecting and organizing information, (2) Analytical fields to identify and evaluate issues, and (3) Screens for summarizing and presenting the full claim story.
The DCS design makes it easy to Investigate, Analyze and Present.
Our Values
Balancing competing interests is what DCS does best. Fast systems are often incomplete and narrowly focused. All-encompassing systems are difficult to learn and confusing to navigate. Many systems fail at converting data to knowledge. They house the data but give no direction on its relative worth or meaning within the big picture context. They are electronic notebooks replacing paper with monitor space.
We value a system that teaches, presents, guides and reinforces the claim story. DCS users will “know their claim”. Inside and out. Claim records are immediately recognizable. Users can recount the facts and issues in a case upon a single glance at the overview screen.
When the clutter is removed, the essentials of each claim stay in your memory.
Commitment
Listen closely and respond quickly.
Innovation
Think about the future direction of our client’s business and design accordingly.
Community
Consider how clients interact with customers and service providers and build a shareable platform.
Excellence
Deliver a superior set of claims handling tools.